Useful Information & FAQs

 
 
 

VENUE QUESTIONS

  • What is included in the package fee?

    Please see package price list for details.

  • VAT

    VAT is included in the prices of our packages, menus and extras.

  • How many guests can Oxnead Hall hold for a reception?

    For a sit-down reception the Great Barn can seat 200 guests and for an evening reception it can hold 250 guests. The Orangery can hold 99 guests for your drinks reception.

  • Is Oxnead Hall licensed to hold civil ceremonies?

    Oxnead Hall is fully licensed to hold civil ceremonies for up to 140 inside the Long Room. The Orangery can hold up to 50 guests. It is possible to hold a duo ceremony outside in the gardens followed by a signing in either the Orangery or the Long Room. We charge an extra £120 for a civil ceremony or £180 for a duo ceremony. For a duo ceremony (outside ceremony) you must hire in chairs separately as our chairs cannot be used outside.

  • What about music during the ceremony?

    Many couples book musicians to provide music during the ceremony, however pre-recorded music is also popular. There are many power sockets where you can plug in a mini sound system (must be PAT tested) or you can you use the sound system that is already in the Orangery and the Long Room.

  • Will I have the same dedicated wedding coordinator throughout the planning process?

    Every couple will have access to their own primary wedding coordinator from the Unique Norfolk Venues planning team, so there will always be someone to help guide you with questions or ideas. Closer to your wedding date you will then be assigned your designated coordinator to ensure every last detail is managed on your big day!

  • Is confetti allowed?

    Natural or organic confetti such as dried flower petals is permitted.

  • How many times do we see you prior to our wedding?

    We take the opportunity to see you as many times before your big day as you wish. We are available for correspondence via emails, Skype or a phone call. We can arrange meetings with you seven days a week, including evenings and weekends if required subject to your point of contact’s diary.

  • Can we use any supplier?

    Yes, of course. For any recommendations however, we do have a recommended supplier list.

  • What details do you require from my suppliers?

    We require their phone number and email address. We will also need a copy of their public liability insurance before they can operate at Oxnead Hall. Please note that this also applies to any food supplier. If any supplier is using electrical equipment, PAT certificates must be provided in advance. By making a booking at Oxnead Hall, we assume that you agree to this condition.

  • Are fireworks allowed?

    Out of consideration for our neighbours and local livestock we do not allow fireworks.

  • Are Chinese lanterns allowed?

    Unfortunately not, due to the harm they can cause the livestock.

  • Are candles allowed?

    Yes, but the candle holder has to be taller than the flame. Unfortunately this means we are not able to light the candles on candelabras.

  • What about clearing up the next day?

    There is no need to worry about this, a member of staff will arrange to meet you before and their team will clear up everything and pack away your decorations so you can relax. Your wedding coordinator will arrange to meet you before checkout to return your belongings.

  • For hire

    We have rustic apple crates- to hire it is £5 per one.

  • Can we supply outdoor heating for our guests?

    To reduce the noise pollution to our neighbours at night we do not allow firepits or patio heaters outside.

  • Can we decorate the barn beams?

    Yes. For insurance reasons, Epic Event hire is the only supplier that is allowed go up to the black beam. If using another company, the lights and decor can only be hung from hooks on the beams and mezzanine. We also have two sets of drapes either side of the room.

  • Can I put signs up around the local village?

    Unfortunately the council has asked us to remind brides and grooms that they do not allow any signage in the local villages.

  • When can we set up for our wedding breakfast?

    You will be able to access the barn the day before your wedding If there is no wedding the day before, between 12 midday and 4 pm.

  • What time can I get married at Oxnead Hall?

    Wedding ceremonies at Oxnead Hall can take place from 2 pm if opting for a one-night package, for two-night packages, earlier ceremonies are possible. Please contact North Walsham Registration Team on 01692 406229.

  • What time can we access the venue for setting up?

    From 11 am on the day of the wedding. It may be possible to have access the day before your wedding to set up, depending on whether or not a wedding is taking place on this date.
    Please check this with your wedding coordinator four weeks before your wedding. If access the day before is not possible, we will set out your decorations at no extra cost.

  • What time does Oxnead Hall Close?

    Oxnead Hall closes at midnight. Please advise your guests to arrange their taxis or transportation in advance.

 

OUTSIDE AREAS

  • Do we have exclusive use of the gardens?

    You and your guests have exclusive use of Oxnead Hall’s gardens during your drinks reception. Once you and your guests have moved up to the Great Barn, the gates are locked near the courtyard, where you then have access to the enclosed garden. This is due to health and safety reasons. The wedding party can, of course, have photos in the gardens after the gates are locked.

  • Will there be extra seating by the Orangery and in the Courtyard?

    Around the Orangery there is a small amount of seating and in the Courtyard there is plenty of outside seating.

  • Can we park in the top car park?

    The top car park is strictily a drop off point; a large car park is provided round the back of Oxnead Hall for guests. We also have an overflow car park. Cars may be left overnight, at the owner’s risk, for collection the next morning by 10am.

  • Do you allow coaches?

    Unfortunately we do not allow large coaches, as there is not enough room for them to turn around. We do allow mini buses. Guests can be dropped off in the top car park where the mini bus can turn around.

  • Can we have outdoor games or bouncy castles on the lawn?

    Yes, situated on the lawn nearest to the Great Barn. Please note we need to have the bouncy castle company’s insurance and PAT testing certificates. We also require you and the company to sign a risk assessment as Oxnead Hall will not take any responsibility. Our staff are unable to supervise the bouncy castle.

  • Is outdoor light allowed to be put up around the venue?

    Yes, only if agreed before and only done by our recommended supplier Epic Event Hire.

  • Can we put signs on the ground?

    We cannot allow signs to be used in the grounds because of the irrigation system

 

THE CHURCH

  • Can anyone get married in the church?

    Yes. You have to attend at least six services and speak with the vicar personally.

  • How many guests can you fit in the church?

    90 guests with an extra 10 standing at the back of the church.

 

CATERING QUESTIONS

  • Can our menu be tailor made?

    Yes. We will work with you to provide the perfect menu for your wedding day.

  • Is it possible to choose a couple of dishes?

    We recommend you choose one starter, one main course and one dessert. If you wish to give your guests an option, we charge an extra £5 per person for a choice of two different dishes and pre-ordering is required. We are sorry to say we don’t offer a third option choice. We only allow a third dish for your guests who are vegetarian or vegan.

  • Can you cater for our guests who are vegetarians or have food allergies?

    Yes, allergen, vegan and vegetarian adapted menus are available to guests with dietary requirements at no extra charge.

  • What table layouts do you recommend?

    There are a few different table plans that work well in the Great Barn, which your wedding coordinator can advise you on. We do require you to fill out the table plan and to mark if anyone has any dietary requirements so the events team are able to locate them easily on the day.

  • I have a copy of an old menu/catering brochure but would like a dish from the new menus, is that possible?

    You can mix and match dishes from any of our brochures.

  • Can we bring our own caterers?

    No. It is essential that we provide a consistently high standard of catering at Oxnead Hall and therefore only allow our own in-house experienced chefs, who offer an exceptionally high level of service using quality locally-sourced ingredients.

  • When do I need to provide my pre-orders?

    We require all pre-orders five weeks before and your final table plan to be with us two weeks before your event. Your wedding coordinator will give you a blank table plan to fill in.

  • Can I bring my own alcohol?

    You can only bring your own wine, Prosecco or Champagne however, there will be no reduction in cost of the package. If you would like more wine, Prosecco or Champagne on top of what we offer in the package, then you can bring this for a corkage charge of £4.50 or £9 for magnums. Alternatively, we have an extensive wine list at competitive prices which are available on sale or return. The only other exception is a keg of real ale, which your wedding coordinator can advise you on. You can also bring one 50ml alcoholic favour per person.

  • Can we have a chip van, ice cream van or crépe van outside?

    Yes. You are welcome to have any novelties that we can’t provide for the evening reception only, however there will be no reduction in the cost of the package. We take a 10% commission from these vendors, the wedding couple must organise this with the vendor and pay us direct. Please make sure they have all the relevant insurance before booking them.

  • Should we provide our contractors with a meal?

    We recommend you provide your contractors with a meal if they will be spending more than five hours at your wedding. We have two options available: we can provide either a one, two or three course meal from your wedding breakfast menu or sandwiches.

  • Do you provide crockery?

    Crockery, traditional silver cutlery, table linen and glassware is all included in the package.

  • With the package, can we make any changes?

    No, you cannot make any changes to the package, you can only increase the amount of guests. You can add extras to the package but cannot remove any items. You can only increase the amount of guests.

  • What is involved in the tasting event?

    We believe that is it very important for you to sample the fantastic food from our menu before your big day. We hold a tasting event to give couples an understanding of service, food and presentation when catering at a large scale. Unfortunately, we cannot accommodate private one-on-one tastings as these do not accurately reflect the whole experience that you would enjoy at your wedding.bHowever, our head chef is available to speak with, if needed.

  • What is on the tasting event menu?

    This is chosen a year in advance and it is our chef’s choice from the standard menu and the upgrade menus. Please see more details of the event in our
    catering brochure.

  • What menu is available for children?

    Children can either have a half portion main meal or choose from the children’s menu.

  • What constitutes as a child?

    Anyone eating a smaller version of the meal or a children’s dish.

  • Can I bring my own food to our wedding?

    We do not allow you to bring any food on site for your wedding. This excludes your wedding cake, sweet table, and favours on place settings.

 

Music & Entertainment

  • Are there any restrictions on music?

    In accordance with our entertainment licence, a sound limiter is installed inside the Great Barn and is set at 92 decibels. Please ensure that any external contractors are aware of this and that they have confirmed to you that they can and will play through the system. Please note that a booking at Oxnead Hall assumes that you have agreed this condition.

  • Is music permitted outside?

    Acoustic music is permitted outside up until 5 pm but amplified music is not allowed outside.

  • Where is evening music permitted?

    Evening music is only permitted in the Great Barn.

  • Are we allowed smoke, fog or dry ice machines?

    No, smoke, fog or dry ice machines are not permitted at the venue – please inform your chosen band or DJ of this.

  • Are we allowed to keep the doors open?

    Due to fire regulations and our licence, all doors into the Great Barn and Fountain Room close automatically and cannot be propped open.

  • What time are last orders?

    Last orders are at 11.50pm and the bar closes at midnight.

  • What time should the entertainment finish?

    Your band or disco contractors should be advised that the music must finish at midnight. To maintain high standards and keep the barns looking their very best the team quietly begins the clearing up process just before midnight.

 

ACCOMMODATION

  • Do you have to take all the accommodation at Oxnead Hall?

    We do require you to take the North Wing, Garden Cottage, Courtyard bedrooms and the Bothy (13 bedrooms) which are an additional cost to the venue. The price for this is outlined on the accommodation section of the price list. Hall Cottage is priced separately upon request dependant on the time of year. Please note if you do not take Hall Cottage it can be rented out to a third party as a holiday cottage.

  • Can we stay in the accommodation the night before our wedding?

    You can book the accommodation the night before your wedding if it is available. There is a supplement of £2,000 in addition to the cost of the accommodation if you book the extra night more than six months in advance of your wedding date. Alternatively, you can wait and contact your wedding coordinator six months or less before your wedding; if the accommodation is available, you can book without paying the £2,000 supplement (just pay the charge of the site).

  • Is a damage deposit required on the accommodation at Oxnead Hall?

    Yes. There is a refundable deposit of £1,000 required which will be refunded within 14 days providing there is no damage to the site.

  • Are our guests allowed to pitch tents or motor homes at Oxnead Hall?

    Unfortunately not. We do not have a licence for this.

  • Are dogs allowed at Oxnead Hall?
    There are no dogs allowed at Oxnead Hall or in the accommodation.
  • Do you offer late check out?

    Sadly, we do not offer late check outs.

  • Do you offer early check in to the accommodation

    Sadly, we do not allow guests to check in early.

  • Can you accommodate our disabled complainant guests?

    Yes, we have a golf buggy onsite for easy access and disabled access. We also have one disabled room- Grooms room (Stable Barns) .

  • Can same sex couples get married in Oxnead Church?

    No-can in Fountain Room or outside.

  • What time is check in and check out?

    The accommodation is available for your guests to check in from 3 pm. Checkout is 10 am the following day. Please note extra charges may apply if you check
    out late.

 

BOOKING

  • How do we book and secure our date?

    A £750 deposit is required to secure your date. You then will need to sign our booking form on the online portal sent to you by our reservations team.
    Once this has been completed you will receive an email from your point of contact from the Unique Norfolk Venues team, who will provide you with log in details to your own portal system to plan your wedding.
    You will then need to sign the venue and catering services contract and pay your next payment.

  • When do we need to confirm all the details for our accommodation?

    Once the contract is created, which is within four weeks of booking.

  • How is the full payment broken down?

    £1,000 payment upon signing of your contract – within 4 weeks of booking.
    £1,000 payment 12 months prior to your wedding date.
    £1,500 payment 6 months prior to your wedding date.
    Remaining balance (less £750 deposit) is due one month prior to your wedding date.